Cooler Master provides a non-transferable warranty service for defects in product workmanship or materials. The product must be purchased from channels authorized by Cooler Master. Cooler Master does not provide a warranty for secondhand products purchased from unauthorized online stores (such as eBay).
Warranty exclusions and terms: Products that belong to categories 1-4 within the warranty period are not covered by the scope of the warranty and consumers are responsible for all repair costs.
Damage, deformation, detached or loose components, abnormal tightness, disconnected parts, ruptures, or burnt components not caused by the product design.
Products with altered or damaged manufacturing labels or anti-tamper tags, and those with damaged serial number barcodes that cannot be read.
Products that were repaired or disassembled by technicians who are not from our company or authorized service centers.
Malfunction or damage caused by anything other than the manufacturing process (such as natural disasters, transportation accidents, usage wear, contact with spilled liquids, incorrect voltage input, etc.).
For end-of-life or discontinued products, Cooler Master has the right to choose whether to repair or replace the product with a new version of the same series. The warranty rights will not be affected.
If the product was sent back to the retailer by mail, the shipping fee shall be borne by the user and the product shall be sent in a traceable way; the shipping fee for sending the product back to the user shall be borne by Cooler Master.
Replacement plans for end-of-life products and updated warranty information will be announced on Cooler Master’s official website from time to time, please refer to it for the latest warranty information.
The usage environment is limited to installation and usage inside personal computer cases within general households with normal operating temperatures and humidity levels.
Our company declares that it reserves all rights to explain and determine the warranty period and other warranty conditions.
The following countries are excluded from the lifetime warranty: Australia, Korea, New Zealand, Taiwan, Vietnam. Check the regional pages / resellers for more information.