Cooler Master Limited Warranty Policy
Warranty all (non-networking) products purchased from COOLER MASTER as free from defects in material and workmanship for normal use by the original purchaser for warranty period.
The Cooler Master Warranty would like to assure all of the users of Cooler Master Products to be free from any defects as a result of faulty manufacturing or faulty components under the following terms and conditions:
COOLER MASTER is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.
Except for the warranties set forth herein, COOLER MASTER disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall COOLER MASTER be liable for any incidental, special or consequential damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if COOLER MASTER has been advised of the possibility of such damages.
You agree that repair, replacement or refund, as applicable, under the warranty services described herein is your sole and exclusive remedy with respect to any breach of the COOLER MASTER limited warranty set forth herein. if, despite the foregoing limitations, for any reason COOLER MASTER becomes liable to you for damages incurred by you in connection with this agreement, then, the liability of COOLER MASTER will be limited to the amount equal to the latest distributors price.
Some states or provinces/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces/jurisdictions do not allow limitations on how long an implied warranty lasts.
In such states or provinces/jurisdictions, the exclusions or limitations of this limited warranty may not apply to you.
This limited warranty gives you specific legal rights.
You may also have other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to consult applicable state and provincial/local laws.
1. Warranty Length
All products from Cooler Master at least carry 1 year warranty from the date of purchase, with the exception of power supply units which carry a 3-10 year warranty. If no proof of purchase can be presented upon request, Cooler Master cannot be held responsible for warranty service.
2. Who Is Protected
The original customer purchasing the Cooler Master Product is covered under the Cooler Master Warranty Program.
3. What Is and Is Not Covered
It is important to note that our warranty is not an unconditional guarantee for the duration of the Program. Any replaced parts become the property of Cooler Master. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The Program does not cover any events such as below:
- Any damages unrelated to manufacturing defects.
- Any unsuitable environment or use of the product in Cooler Master Opinion. (including cryptocurrency mining)
- Any product which has been modified without official permission from Cooler Master, or on which the serial number or warranty sticker has been defaced, modified, or removed.
Damage, deterioration or malfunction resulting from:
- Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
- Third party products using Cooler Master Components will not be covered by warranty. See your vendor or the manufacturer for information about servicing.
- Repair or attempted repair by anyone not authorized by Cooler Master, Inc.
- Any shipment damages (claims must be made with the carrier).
- Unauthorized repairs to a Cooler Master product will void the warranty offered by the Program. Cooler Master reserves the right to refuse to service any product which has been altered, modified or repaired by non- Cooler Master Service personnel.
- Cooler Master does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.
- Removal or installation charges.
- You are responsible for the cost of shipping the product to Cooler Master. Cooler Master pays the cost of returning a product to you.
- Cooler Master reserves the right to replace the product with a service product at their sole discretion at any time.
- Product malfunction or damage resulting from liquids or moisture.
- All accessories that malfunction due to physical damage such as: USB cables, extension cables, adapter cables, adapters, power cords, screws, retention brackets, ear cups, and all other similar accessories.
- Wear and tear, due to the aging of materials.
4. Local Law And Your Warranty
This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.
5. Limitations Of Implied Warranties
There are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph one.
6. To Obtain Technical Support
If you need help installing or troubleshooting a product please submit a technical support request here.
7. Exclusion of Damages (Disclaimer)
Cooler Master's sole obligation and liability under this Program is limited to the repair or replacement of a defective product at our option. Cooler Master shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service and loss of business), or liability in tort relating to this product or resulting from its use or possession.
8. For Warranty Service
Global warranty is not currently available.
In North America:
If your product needs repair or defects within the first 30 days after purchase, please return it to the merchant from whom you purchased the product with and enclose a description of the problem and a copy of your proof of purchase with the defective product. All replacement products have an extended 30 days of warranty after the item has been received by the customer. For any extended warranty services covered under the Program, please log onto our website to complete the RMA request form online. The request form will allow you to request for replacement parts. If you have any questions regarding the RMA process, please submit a technical support ticket here. When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed by the Cooler Master RMA Department. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Cooler Master will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.
In Europe:
Within the first 2 years after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply) to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact Cooler Master Customer Support for assistance and instructions. Cooler Master will not accept returns without prior approval and an RMA number.
When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed by Cooler Master. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Cooler Master will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.
In APAC/MEA:
Cooler Master provides regional warranties to applicable countries on all products sold within official retail channels. This warranty is only valid and applicable to official products and in countries where the products have been officially released and are licensed by Cooler Master for sale and purchase. Warranties are not transferable and will become void for products purchased from one region and transported to a different region.
Outside North America, Europe and APAC/MEA:
If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.
9. Product Limited Warranty Period
Cooling
(FAN and Electrical components only)
| Product Series | Description | Region | Warranty Term |
| MasterAir Maker / Pro * | All | 5 years | |
| Other Air Cooler * | All | 2 years | |
| Liquid Cooler * | MasterLiquid Maker 240 MasterLiquid Pro Series Nepton MasterLiquid ML240P Mirage MasterLiquid ML360P Silver Edition MasterLiquid ML360 SUB-ZERO PL-FLUX Series |
All | 5 years |
| ML-ILLUSION Series | All | 3 years | |
| ML-Mirror Series MasterLiquid Series Eisberg Seidon Series Glacer 240L |
All | 2 years | |
| MasterFan Pro Series | All | 5 years | |
| Other Fan Series | EU ** | 2 years | |
| Others | 1 year | ||
| Standard Cooler (OEM) * | EU | 2 years | |
| Others | 1 year | ||
|
Notepal Series * |
All | 2 years |
Note:
* Only for electrical components
** EU (Europe, Russia, Georgia and CIS countries)
Case
| Product Series | Description | Region | Warranty Term |
| All Chassis Series * | All | 2 years | |
| LED Strip | EU ** | 2 years | |
| Others | 1 year | ||
| Case Fan - JetFlo Series * | All | 2 years | |
| Case Fan - Others * | EU ** | 2 years | |
| Others | 1 year |
Note:
* Only for electrical components
** EU (Europe, Russia, Georgia and CIS countries)
Power Supply
| Product Series | Description | Region | Warranty Term |
| Elite V3 Series | All | 3 years | |
| Elite V3 230V Series | All | 3 years | |
| MasterWatt Bronze Series | All | 5 years | |
| MasterWatt Lite 230V | 700W, 600W, 500W, 400W | Singapore, Malaysia, Indonesia, India | 5 years |
| MasterWatt Lite 230V | 700W, 600W, 500W, 400W | All | 3 years |
| MasterWatt Lite Series | All | 3 years | |
| MasterWatt Make MIJ | 1200W | All | 10 years |
| MasterWatt Maker | 1500W, 1200W | All | 7 years |
| M2000 | 2000W | All | 7 years |
| MWE Bronze V2 | 750W, 700W, 650W, 600W, 550W, 500W, 450W | All | 5 years |
| MWE White V2 | 750W, 650W, 550W, 450W | All | 3 years |
| MWE White 230V - V2 | 750W, 700W, 650W, 600W, 550W, 500W, 450W, 400W | All | 3 years |
| MWE Gold Series | All | 5 years | |
| MWE Gold V2 Series | 550W, 650W, 750W, 850W | All | 5 years |
| MWE Gold V2 1050/1250 | 1050W, 1250W | All | 10 years |
| MWE Bronze Series | All | 3 years | |
| MWE 80Plus White Series | India | 5 years | |
| Thermal Master Series | Taiwan | 3 years | |
| Thermal Master Series | EU * | 2 years | |
| Thermal Master Series | Others | 1 year | |
| V Series (V1200) | V1200 (1200W) | All | 7 years |
| V Series | V1000 (1000W), V850 (850W), V750 (750W), V650 (650W), V550 (550W) | All | 5 years |
| V Semi-Modular Series | VS750 (750W), VS650 (650W), VS550 (550W), VS450 (450W) | All | 5 years |
| V Gold Series (V Gold 850, V Gold 750, V Gold 650, V Gold 550) | 850W, 750W, 650W, 550W | All | 10 years |
| V Platinum Series (V 1300 Platinum, V 1000 Platinum, V 850 Platinum) | 1300W, 1000W, 850W | All | 10 years |
| XG Series | 650W, 750W, 850W | All | 10 years |
| Product Series | Description | Region | Warranty Term |
| NB Adapter | All | 2 years |
Note:
* EU (Europe, Russia, Georgia and CIS countries)
Peripheral Products
(Warranty only covers for electrical components)
| Product Series | Description | Region | Warranty Term |
| Keyboard | All | 2 years | |
| Keyboard & Mouse Combo Sets | All | 2 years | |
| Mice | All | 2 years | |
| Headset | All | 2 years | |
| RGB Mouse Pad | All | 2 years | |
| Coiled Keyboard Cable | All | 1 year | |
| Mouse Pad | DOA Replacement Only | All | |
| Wrist rest | DOA Replacement Only | All |
Setup Products
DOA (Dead on Arrival)
If the product is found to be defective in the first 7 days of purchase, please prepare your invoice or receipt (with all cartons and accessories) for a new replacement of the same model.
*The product must be in full packaging & without physical damage to the product. If the product has no defect found, Cooler Master reserves the right to return the original unit to end-user.
RMA (Return Materials Authorization)
Difference regions' policy may differ. Please enquire with your local distributor or service center for more information.
* Warranty term, DOA and RMA policy may vary in different territories.
Setup Product > Gaming Furniture
| Category | Product Name | Description | Region | Warranty Term |
| Gaming Chair | Caliber E1 | Out of EU | 1 year | |
| Gaming Chair | Caliber R1 | Out of EU | 1 year | |
| Gaming Chair | Caliber R1S | Out of EU | 1 year | |
| Gaming Chair | Caliber E1 | EU | 2 years | |
| Gaming Chair | Caliber R1 | EU | 2 years | |
| Gaming Chair | Caliber R1S | EU | 2 years | |
| Gaming Chair | Caliber R2 | All | 2 years | |
| Gaming Chair | Caliber R2S | All | 2 years | |
| Gaming Chair | Caliber R2C | All | 2 years | |
| Gaming Chair | Caliber R3 | All | 2 years | |
| Gaming Chair | Caliber X1 | All | 2 years | |
| Gaming Chair | Caliber X1C | All | 2 years | |
| Gaming Chair | Caliber X2 | All | 2 years | |
| Gaming Chair | Hybrid 1 | All | 2 years | |
| Gaming Chair | ERGO L | All | 2 years | |
| Gaming Desk | GD120 ARGB | Mouse Mat: DOA Replacement Only | All | 2 years |
| Gaming Desk | GD160 | Mouse Mat: DOA Replacement Only | All | 2 years |
| Gaming Desk | GD160 ARGB | Mouse Mat: DOA Replacement Only | All | 2 years |
| Gaming Accessory | FM510 | DOA Replacement Only | ||
| Gaming Accessory | CH510 | DOA Replacement Only |
Note:
How to clean our gaming desks and gaming chairs?
1. Use a vacuum cleaner to remove any dust and dirt on the surface.
2. Use a damp cloth to wipe the surface of the gaming desk and chair.
How to clean the Caliber R2C and Caliber X1C:
Normally, using a damp cloth to wipe the surface will suffice, however, if it still visibly dirty, you can try the following steps:
1. Try adding a little bit of detergent with some water to clean the area.
2. Use a soft brush to lightly brush the area.
3. Wipe the surface with a damp cloth.
4. Finally, use a hair dryer to accelerate the drying process.
5. If the visible blemish is still not completely cleaned, please repeat steps 1 to 4.
Setup Product > Gaming Monitor
Warranty Terms & Conditions:
- Abnormal line/Overlapping images (Always set the PC display to the native resolution of the monitor if it's the first time you connect the monitor with your PC)
- Dead pixels on the panel (please refer to the Acceptance Standards for Dead Pixels below)
- Unable to switch on the monitor by power button
- Control buttons are not working
- Power leak and safety concerns
| Category | Product Name | Description | Region | Warranty Term |
| Flat Series | GM27-FQS ARGB | All | 3 years | |
| Flat Series | GM32-FQ | All | 3 years | |
| Curved Series | GM27-CF | All | 3 years | |
| Curved Series | GM27-CFX | All | 3 years | |
| Curved Series | GM34-CW | All | 3 years | |
| Curved Series | GM34-CWQ ARGB | All | 3 years |
*This for Australia Monitors RMA services only.
AU Service Centre: 1300 856 823
AU Service Email: [email protected]
Descriptions of Dead Pixel Warranty:
1. Dead Pixel Definition: Pixels that light up abnormally on a full black background are called bright dots, and pixels that light up abnormally on other color background are called dark dots.
- Bright Dots: Dots appear bright and unchanged on screen, which module is displaying under BLACK pattern
- Dark Dots: Dots appear dark and unchanged on screen, which module is displaying under pure red, green, or blue pattern
2. To identify dead pixels, the monitor shall be viewed under normal operating conditions, preferably in its native resolution, and from a normal viewing distance of at least 50cm (16 in.)
Acceptance Standards for Dead Pixel Warranty:
| Category | Product Name | Bright Dots | Dark Dots | Total Dots |
| Flat Series | GM27-FQS ARGB | >2 | >5 | >5 |
| Flat Series | GM32-FQ | >2 | >5 | >5 |
| Curved Series | GM27-CF | >2 | >5 | >5 |
| Curved Series | GM27-CFX | >2 | >5 | >5 |
| Curved Series | GM34-CW | >2 | >5 | >5 |
| Curved Series | GM34-CWQ ARGB | >2 | >5 | >5 |
Under these conditions above, the monitor will qualify for warranty if one of the following conditions are met in the warranty period:
- a total of over 5 dead pixels (of whatever type), or
- over 2 bright non-performing pixels, or
- over 5 dark non-performing pixels
- 2 non-performing pixels of any type located more than 15 mm from each other.
Mobile Products
(Warranty only covers for electrical components)
| Product Series | Description | Region | Warranty Term |
| Mouse | All | 2 years | |
| Mobile Audio | EU * | 2 years | |
| Mobile Audio | Others | 1 year | |
| Bag | DOA Replacement Only | ||
| Product Sleeves | DOA Replacement Only | ||
| Mouse Pad | DOA Replacement Only | ||
| Portable Power | PowerFort 5.5/10Whrs, PowerFort 5600mAh, PowerFort 6000mAh, PowerFort 6600mAh | All | 2 years (Cell 1 year) |
| PowerFort 5600mAh, PowerFort 6000mAh | Taiwan | 6 months (1 year with online registration) ** | |
| Other Models | EU * | 2 years |
Note:
*EU (Europe, Russia, Georgia and CIS countries)
**Attention: Models purchased after 2013 have 2 years warranty (Cell 1 year)
RMA Procedure
