Cooler Master Limited Warranty Policy

Warranty all (non-networking) products purchased from COOLER MASTER as free from defects in material and workmanship for normal use by the original purchaser for warranty period.

The Cooler Master Warranty would like to assure all of the users of Cooler Master Products to be free from any defects as a result of faulty manufacturing or faulty components under the following terms and conditions:

COOLER MASTER is not responsible for damage to or loss of any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage media.

Except for the warranties set forth herein, COOLER MASTER disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall COOLER MASTER be liable for any incidental, special or consequential damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if COOLER MASTER has been advised of the possibility of such damages.

You agree that repair, replacement or refund, as applicable, under the warranty services described herein is your sole and exclusive remedy with respect to any breach of the COOLER MASTER limited warranty set forth herein. if, despite the foregoing limitations, for any reason COOLER MASTER becomes liable to you for damages incurred by you in connection with this agreement, then, the liability of COOLER MASTER will be limited to the amount equal to the latest distributors price.

Some states or provinces/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces/jurisdictions do not allow limitations on how long an implied warranty lasts.

In such states or provinces/jurisdictions, the exclusions or limitations of this limited warranty may not apply to you.

This limited warranty gives you specific legal rights.

You may also have other rights that vary from state to state/jurisdiction to jurisdiction. You are advised to consult applicable state and provincial/local laws.

1. Warranty Length

All products from Cooler Master at least carry 1 year warranty from the date of purchase, with the exception of power supply units which carry a 2-5year warranty. If no proof of purchase can be presented upon request, Cooler Master cannot be held responsible for warranty service.
( If you have no receipt, warranty period will be base on the manufacturing date as determined by the serial number of your product. )

2. Who Is Protected

The original customer purchasing the Cooler Master Product is covered under the Cooler Master Warranty Program.

3. What Is and Is Not Covered

It is important to note that our warranty is not an unconditional guarantee for the duration of the Program. Any replaced parts become the property of Cooler Master. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The Program does not cover any events such as below:

Damage, deterioration or malfunction resulting from:

4. Local Law And Your Warranty

This warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.

5. Limitations Of Implied Warranties

There are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph one.

6. To Obtain Technical Support

If you need help installing or troubleshooting a product please submit a technical support request here.

7. Exclusion of Damages (Disclaimer)

Cooler Master's sole obligation and liability under this Program is limited to the repair or replacement of a defective product at our option. Cooler Master shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service and loss of business), or liability in tort relating to this product or resulting from its use or possession.

8. For Warranty Service

Global warranty is not currently available.

In North America:

If your product needs repair or defects within the first 30 days after purchase, please return it to the merchant from whom you purchased the product with and enclose a description of the problem and a copy of your proof of purchase with the defective product. All replacement products have an extended 30 days of warranty after the item has been received by the customer. For any extended warranty services covered under the Program, please log onto our website to complete the RMA request form online. The request form will allow you to request for replacement parts. If you have any questions regarding the RMA process, please submit a technical support ticket here. When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed by the Cooler Master RMA Department. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Cooler Master will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.

Outside North America and Europe:

If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.

In Europe:

Within the first 2 years after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply) to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact Cooler Master Customer Support for assistance and instructions. Cooler Master will not accept returns without prior approval and an RMA number.

When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed by Cooler Master. Be sure to package the product securely (preferably in its original packaging) and ship it postpaid. Your dealer or Cooler Master will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced without charge, excluding shipping and handling.

9. Product Limited Warranty Period

Cooling
(FAN and Electrical components only)

Product Series
Description
Region
Warranty Term
MasterAir Maker / Pro*
Other Air Cooler*
All
All
5 years
2 years
Liquid Cooler*
MasterLiquid Pro Series, Nepton
MasterLiquid Series, Eisberg, Seidon series, Glacer 240L
All
All
5 years
2 years
MasterFan Pro Series
All
5 years
Other Fan Series
EU **
Others
2 years
1 year
Standard Cooler (OEM)*
EU **
Others
2 years
1 year
Notepal Series*
All
2 years
Note:
*Only for electrical components
**EU (Europe, Russia, Georgia and CIS countries)

Case

Product Series
Description
Region
Warranty Term
All Chassis Series *
All
2 years
LED Strip
EU**
Others
2 years
1 year
Case Fan - JetFlo Series*
All
2 years
Case Fan - Others*
EU**
Others
2 years
1 year
Note:
*Only for electrical components
**EU (Europe, Russia, Georgia and CIS countries)

Power Supply

Product Series
Description
Region
Warranty Term
MasterWatt Maker MIJ
1200W
All
10 years
MasterWatt Maker
1200W, 1500W
All
7 years
MasterWatt Lite 230V
400W, 500W, 600W, 700W
All
3 years
V Series
1200W
All
7 years
V Semi-Modular Series
450W, 550W, 650W, 750W
All
5 years
GX Series,
GX II Series,
GM Series
All
5 years
Silent Pro Hybrid
1300W
1300W
1050W, 850W
(North America)
Others
10 years
5 years
5 years
Silent Pro M,
Silent Pro M2,
Silent Pro GOLD,
Silent Pro Platinum
All
5 years
UCP Series
All
5 years
Real Power Pro Series,
Real Power M Series
All
5 years
Real Power ESA Series,
Real Power Series,
GX Lite Series,
iGreen Power Series
G Series
All
3 years
MasterWatt Lite Series,
Thunder Series,
B Series,
eXtreme 2 Series
All
3 years
Elite V3 Series,
Elite V2 Series,
eXtreme Power Series
All
3 years
2 years
2 years
Elite 350W (PSARI3-TW),
Thermal Master Series,
Elite Power Series,
C+P ( Chassis + PSU )
Taiwan
EU*
Others
3 years
2 years
1 year
NB Adapter
All
2 years
Note:
*EU (Europe, Russia, Georgia and CIS countries)

Peripheral Products
(Warranty only covers for electrical components)

Product Series
Description
Region
Warranty Term
Keyboard
All
2 years
Keyboard+Mouse
Global (Beside EU Region)
2 years
Mice
All
2 years
Headset
All
2 years
Mouse Pad
DOA Replacement Only
All

Mobile Products
(Warranty only covers for electrical components)

Product Series
Description
Region
Warranty Term
Mouse
 
All
2 years
Mobile Audio
EU*
Others
2 years
1 year
Bag
DOA Replacement Only
Product Sleeves
DOA Replacement Only
Mouse Pad
DOA Replacement Only
Portable Power
PowerFort 5.5/10Whrs,
PowerFort 5600mAh,
PowerFort 6000mAh,
PowerFort 6600mAh
All
2 years (Cell 1 year)
PowerFort 5600mAh,
PowerFort 6000mAh
Taiwan
6 months (1 year with online registration)**
Other Models
EU*
2 year
Note:
*EU (Europe, Russia, Georgia and CIS countries)
**Attention: Models purchased after 2013 have 2 years warranty (Cell 1 year)

RMA Procedure